In an era where digital success defines business growth, Tim Hortons’ remarkable digital transformation strategies offer invaluable lessons for Canadian businesses. This case study examines how the iconic coffee chain achieved a 124% increase in mobile order revenue and a 378% surge in loyalty program engagement during 2021-2022. Through strategic digital channel optimization, data-driven customer personalization, and innovative mobile-first initiatives, Tim Hortons revolutionized its market approach while maintaining its …
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